Effective: 14 October 2026
14-day money-back guarantee
You may request a full refund of your program payment within 14 calendar days of payment. No explanation or proof of dietary compliance is required within this period. This applies to the Basic, Elite and Premium packages in each listed market.
How to request a refund
Email askdietitian@thedietcoapp.in or call +91 8819868931 with your patient ID or payment reference. You do not need to include medical records or meal photographs. We may ask for payment-identification information only to locate and return the correct payment.
Processing and account access
We aim to acknowledge a request within two business days and initiate the refund within seven business days of matching it to your purchase. The payment provider or bank may take additional time to credit your original payment method. Refunds use the original transaction currency; bank exchange-rate differences or issuer fees are outside our control. Program access ends when the refund is confirmed.
After 14 days
Ordinary cancellation refunds are not offered after the 14-day period. If there is a service-delivery issue, contact our team for review and a suitable resolution. This does not limit applicable consumer rights.
Premium · Results Commitment
This package offers ongoing support towards the goal agreed during your dietitian assessment, without a fixed validity end date, followed by three months of maintenance support. The same no-questions-asked 14-day refund window applies. No specific amount or speed of weight loss, cure of a medical condition, or universal clinical eligibility is promised.
Which policy applies?
This website’s 14-day guarantee replaces earlier program-document clauses requiring zero results or proof of complete compliance for a refund within the first 14 days. The policy displayed at purchase applies to that purchase.